Securus Technologies’ New Automation System Receives Widespread Appreciation from the Corrections Industry

Securus Technologies has announced that its new Inmate Forms and Grievance app on ConnectUs will save corrections staff about 65 percent of the time they spend managing paper forms. It seems to me that this new automation system allows correctional facilities to come up with a set of easy to use applications that will render the need for paper forms redundant.

The company’s V.P. of Marketing and Strategy, Russell Roberts, said that Securus was highly committed to providing continuous technological features for its customers. He added that the company’s use of ConnectUs is a great example of how it is continuously modernizing its products to meet the needs and requirements of correctional facilities.

Getting Rid of Old Paper Forms

Before the implementation of technologies like ConnectUs, I noticed that correction facilities relied on paper forms for most of their record-keeping. This includes inmate medical records, grievances, sign up forms and handbook acceptance forms. Corrections officers had a hard time collecting, distributing, logging, responding, routing, filing, copying, storing and archiving forms.

With the implementation of the Inmate Forms and Grievance apps, correctional officers can save a lot of time otherwise spent filing and managing paper forms. Custom forms for all requests are easily created, managed and made available upon request. In addition, changing forms takes a matter of minutes since there is no printing involved.

This digital automation has made a big difference for all of Securus’ customers. The company processes and automates an average of 13.8 forms on a monthly basis per inmate. Automation saves corrections staff time that they use focusing on security and safety matters.

Securus Technologies

Securus Technologies is a prison technology company that is located in Dallas, Texas. It provides technology that touches on civil and criminal justice to over 3,450 public safety agencies including correctional facilities and law enforcement agencies. Additionally, it serves more than 1.2 million inmates who are incarcerated across North America.